It must be a couple of years now since I heard someone thank a Bus Driver as they got off of a bus, or my brother ask a girl at the counter at the coffee shop (who was not a barista) how she was that day.
I realized that even though the contact with these people was brief and probably we would forget them a few minutes later, these few words might have made their day a little better.
I don't envy those facing the public directly in their jobs. Having made phone calls to customers in the banking industry about their accounts many years ago, I know how much patience is required when faced with either an irate or angry person, justified or not, that you must listen and respond to.
A bus driver earlier this week told me that he thinks there isn't any other job that deals with the public more than his does. He is probably right.
Being pleasant or courteous not only gets us where we are going as quickly but can leave those we meet and ourselves feeling better. Best of all it is easy and free.
SEE ALSO: SMILING - ITS ADDICTIVE AND CONTAGIOUS and SAY IT NOW AND MAKE THE WORLD A BETTER PLACE
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